We have become aware that since the summer holidays some parents are not receiving email replies from the school, while others have reported that messages from us are being delivered to their Junk or Spam folders.

We are currently investigating this with our IT support team. As our network was upgraded over the summer holiday, we are checking whether any settings may have been affected, although this has not yet been confirmed as the cause.

While we work to resolve the issue, please take a moment to check your Junk and Spam folders if you are expecting an email from the school. Adding school email addresses to your contacts or safe senders list may also help ensure future messages are delivered to your inbox.

If you are waiting for an urgent response and cannot find it in your inbox or junk folder, please contact the school office by telephone.

Clare Haines, 8th September