What’s the issue?
When parents book and pay for after-school specialist clubs through MCAS, the booking should automatically appear on our registers. Recently, some bookings have been hidden in Bromcom’s system, meaning children are not listed for their club—even though payment was made. This is not a parent mistake or school error. Bromcom has acknowledged the fault but will not fix it until next year. This is very frustrating for us because it was working when we first purchased the software.

Why does it happen?
Our insight: if more than one club is booked in a single transaction and one club is already full, none of the bookings in that parent's basket go through—even though payment is taken. This seems to be a hidden software issue.

What are we doing?

• We will check all bookings after launch and send email confirmations within three days of booking, before the end of term.
• If your booking is missing, email clubs@fielding.ealing.sch.uk within 24 hours.
• We’ll refund if we can’t match your order or, where possible, add your child to the club list.

Important tips for parents to help us:

• Use one device per child when booking.
• Do not refresh the page during checkout.
• After payment, check MCAS under Clubs—if the club isn’t showing, the booking didn’t go through.
• If you booked offline and see “outstanding,” check the Clubs tab to confirm.
• Do not rebook—contact us instead. Duplicate bookings may incur an admin fee.
• We’ll try to honour your booking, but some clubs may already be full.

Please only tell your child they have a place once you receive our confirmation email. Be ready to accept a next best alternative. 

Get ready for Spring term specialist clubs. Bookings open:

• Reception, years 1 & 2 - Monday 8th December 8pm
• Years 3, 4, 5 & 6 - Wednesday 10th December 8pm